With this fix, Netflix, as well as any other app, can be forced into using split screen mode, even if native support isn't included. While forcing these apps to perform split-screen mode can make them buggy, many still work, allowing you to enjoy the convenience of split-screen mode with any of your favorite apps. Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following: • Help upgrading to the latest firmware for the device. ![]() • Help performing a factory reset. If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming. • Begin from the Netflix home screen. • Navigate left to open the menu, then select Settings. • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon. • Select Sign out. • Select Yes to confirm. • You will now be given the option to sign in as a different Netflix member. If you cannot locate Settings or the gear icon: • From within the Netflix app, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. • Select Sign out, Start Over, Deactivate, or Reset. • You will now be given the option to sign in as a different Netflix member. For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. • Turn off or unplug your Blu-ray player. • Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. • Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. • Turn your Blu-ray player back on and try Netflix again. Can you download netflix for offline viewing on mac. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. • Turn off your Blu-ray player. • Plug your Blu-ray player directly into your modem using an Ethernet cable. • Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on. • Turn on your Blu-ray player and try Netflix again. If this step gets you streaming again: • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem. • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings. If you're still not able to stream: • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended. If you were unable to complete this step: • We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. • If you've modified your streaming device for custom connection settings, we recommend restoring your internet service provider's default settings. • If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet. • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically. • If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance. If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity: • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location. • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
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